Returns & Refund Policy

Last Updated: July 2026

At Alpimzee, customer satisfaction is important to us. If there is an issue with your order, we're committed to working with you to find a fair and timely solution.

Please read our Returns & Refund Policy before requesting a return or refund.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already entered processing or has been shipped, we may be unable to cancel it.

If you wish to cancel an order, please contact us as soon as possible.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged during shipping

  • Defective or not functioning correctly

  • Incorrect (wrong item received)

please contact us within 7 days of receiving your order.

To help us assess your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging

  • A short video if the issue relates to product functionality (where applicable)

Once your claim has been reviewed, we will determine the most appropriate resolution, which may include:

  • A replacement product

  • A partial refund

  • A full refund

The resolution offered will depend on the nature of the issue.

Lost Orders

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us.

We will investigate the shipment with our fulfilment and shipping partners.

Where a parcel is confirmed as lost in transit, we will arrange either:

  • A replacement order, or

  • A full refund.

Returns for Change of Mind

Due to the nature of our fulfilment process, we are generally unable to accept returns for:

  • Change of mind

  • Incorrect size selected by the customer

  • Preference or personal taste

  • Orders placed in error

Please review product descriptions, measurements and specifications carefully before placing your order.

If you have any questions before purchasing, we are always happy to help.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on certain products, including (where applicable):

  • Personal care items

  • Beauty products that have been opened or used

  • Cosmetics

  • Earrings and other pierced jewellery

  • Intimate apparel

  • Gift cards

  • Clearance or final sale items

Unless they arrive damaged, defective or incorrect.

Return Approval

Please do not return any item without contacting us first.

If a return is approved, we will provide return instructions.

Items returned without prior authorisation may not be accepted.

Refund Processing

Approved refunds will be processed to the original payment method used when placing your order.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping charges are generally non-refundable unless:

  • The incorrect item was supplied.

  • The item arrived damaged or defective.

  • The error was caused by Alpimzee or our fulfilment partner.

Where a return has been approved due to our error, reasonable return shipping costs may also be reimbursed where applicable.

Fraudulent or Abusive Claims

To protect both our customers and our business, Alpimzee reserves the right to decline claims that are determined to be fraudulent, abusive or unsupported by sufficient evidence.

Contact Us

If you experience any issues with your order, please contact us through our Contact Us page.

Our team will work with you to resolve your concern as quickly and fairly as possible.