Shipping Policy

Last Updated: July 2026

Thank you for shopping with Alpimzee.

We are committed to delivering your order as quickly and efficiently as possible. Please read the following information to understand how our shipping process works.

Order Processing

All orders are processed once payment has been successfully received.

Please allow 2–5 business days for your order to be prepared, quality checked, packed and dispatched.

During busy periods, promotional events or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Shipping Times

Delivery times vary depending on your destination and the shipping method selected.

Estimated delivery times are:

Destination Estimated Delivery
Thailand 5–12 business days
Australia 7–15 business days
United States 7–15 business days
Canada 8–18 business days
United Kingdom 7–15 business days
Europe 8–18 business days
Other International Destinations 10–25 business days

These timeframes are estimates only and are not guaranteed.

Delays may occur due to customs processing, severe weather, carrier delays, public holidays or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Product size and weight

  • Shipping method selected

Occasionally we may offer free shipping promotions. These will be clearly displayed on our website when available.

Tracking Your Order

Most orders include tracking.

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become active after dispatch.

Multiple Items

If your order contains multiple products, they may be shipped separately.

This allows us to use the most efficient fulfilment locations and helps avoid unnecessary delays.

If this occurs, you will receive separate tracking information for each shipment where applicable.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other government charges imposed by your destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Alpimzee is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

If an order has already been dispatched, we may not be able to change the delivery address.

Lost or Delayed Orders

If your parcel appears significantly delayed, please contact us.

We will work with our fulfilment partners and shipping carriers to investigate the shipment.

While we cannot guarantee carrier delivery times, we will always do our best to help resolve delivery issues as quickly as possible.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery.

To assist us with your claim, please include:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

  • A brief description of the issue

We will review your claim and arrange an appropriate resolution where applicable.

Contact Us

If you have any questions regarding your order or shipping, please contact us through our Contact Us page.

We are always happy to help.