Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at info@alpimzee.com. Do not send items back without first contacting us — we will provide return instructions specific to your order. Items sent back without prior authorisation will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. Please provide clear photographic evidence of the issue so we can evaluate and resolve it promptly. For confirmed damaged or incorrect items, we will arrange a replacement or full refund without requiring the item to be returned.

Product Descriptions & Accuracy We take care to ensure all product descriptions, images, and specifications are accurate at the time of listing. Please note that:

• Colours may vary slightly due to screen calibration differences between devices.
• Sizing is provided in the product description — please review size guides carefully before purchasing, as size-related returns are considered change-of-mind.
• "Not as described" claims require photographic evidence clearly showing the discrepancy between the product received and the listing. Claims without supporting evidence cannot be processed.
• We reserve the right to review and contest chargebacks where photographic evidence contradicts the claim made.

Change-of-Mind Returns For change-of-mind returns, the buyer is responsible for return shipping costs. A refund will be issued within 5 business days of us confirming the item has been safely returned in its original condition.

Exceptions — Non-Returnable Items The following items cannot be returned:

• Perishable goods
• Custom or personalised items
• Personal care and beauty products (for hygiene reasons)
• Sale items and gift cards

Exchanges The fastest way to get a replacement is to return your item and place a new order once the return is accepted.

European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at info@alpimzee.com.